We deal with tenant maintenance calls, which is perhaps the biggest drive for real estate investors to enlist the help of our services. It isn’t just about the maintenance, however. Dealing with the tenants can often be the biggest challenge. Sometimes, their needs aren’t big or expensive, but the timing and urgency are. It may be blocked and back-flowing pipes on the weekend or locked out in the middle of the night. Many of these calls can irritate a landlord, but if they are always treated that way, bigger issues with renters and rental property performance will undoubtedly arise. Rapid and responsive customer service is needed to optimize income properties.

We will deal with these requests, alleviating the burden for you. If it is small, the requests may be handled internally. Larger and more complex issues may be delegated to outside specialists. Sophisticated property investors typically have a property management agreement that authorizes the company to handle up to a certain dollar amount of repairs without needing express permission first. This streamlines the process and ensures issues don’t get worse if you can’t be reached.